Wednesday, August 12, 2009

Pissed off at Phonak.

My last set of hearing aids were from Phonak. I will say that when they worked, they worked great. The problem is, I had one that frequently didn't work, and like all things that fail intermittently, it was nearly impossible to figure out why it wasn't working correctly. After a few times sending it back for 1-2 weeks at a time, I got pissed off and told my Audiologist to simply have them replace it, or deal with my wrath.

Fast forward to today. My new Rexton aids work wonderfully and I am happy. Except...

My son has Phonaks (Sigh). We got his first pair when he was around 3 months old, and they were new loaners from CHOP--Phonak Una models. Very big, and very sturdy. He finally got his state-insurance-funded aids a few months ago and they are technically better than the Una, but far smaller and seemingly designed more for an adult. The aids themselves are tiny (making them impossible to find every 10 minutes when he chucks them somewhere) and the earhooks are held on only by friction, unlike the Una screw-on earhook. So his favorite pastime is pulling them out of his ears, pulling the earhook off, and chucking those two things in different directions, and/or trying to eat them. This is all not to mention they've stopped working like 3-4 times in a few months.

Phonak has refused to exchange these for a model more suitable to a 12 month-old infant. And although we didn't choose the model (presumably the state did) this is now somehow our problem.

Shame on you Phonak.